Terms and Conditions
1. INTRODUCTION
Welcome to Trivoz.com.bd also hereby known as “we", "us" or "Trivoz". We are an online marketplace and these are the terms and conditions governing your access and use of Trivoz along with its related sub-domains, sites, mobile app, services, and tools (the "Site"). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the "User Agreement"). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with, or use this Site. This Site is owned and operated by Forever Tech Limited, a company incorporated under the Companies Act of 1994, (Registration Number: c-168574/2021).
The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to the Terms and Conditions of use constitutes your acceptance of those changes.
2. CONDITIONS OF USE
A. YOUR ACCOUNT
To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.
You are responsible for maintaining the confidentiality of your user identification, password, account details, and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access to the Site and/or use of any services offered by the Site (whether such access or use is authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on, or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.
Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real-time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, or remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.
B. PRIVACY
Please review our Privacy Agreement, which also
governs your visit to the Site. The personal information/data provided
to us by you or your use of the Site will be treated as strictly
confidential, in accordance with the Privacy Agreement and applicable
laws and regulations. If you object to your information being
transferred or used in the manner specified in the Privacy Agreement,
please do not use the Site.
C. PLATFORM FOR COMMUNICATION
You agree, understand, and acknowledge that the Site
is an online platform that enables you to purchase products listed at
the price indicated therein at any time from any location using a
payment method of your choice. You further agree and acknowledge that we
are only a facilitator and cannot be a party to or control in any
manner any transactions on the Site or on a payment gateway as made
available to you by an independent service provider. Accordingly, the
contract of sale of products on the Site shall be a strictly bipartite
contract between you and the sellers on our Site while the payment
processing occurs between you, the service provider, and in case of
prepayments with electronic cards your issuer bank. Accordingly, the
contract of payment on the Site shall be strictly a bipartite contract
between you and the service provider as listed on our Site.
D. CONTINUED AVAILABILITY OF THE SITE
We will do our utmost to ensure that access to the
Site is consistently available and is uninterrupted and error-free.
However, due to the nature of the Internet and the nature of the Site,
this cannot be guaranteed. Additionally, your access to the Site may
also be occasionally suspended or restricted to allow for repairs,
maintenance, or the introduction of new facilities or services at any
time without prior notice. We will attempt to limit the frequency and
duration of any such suspension or restriction.
E. LICENSE TO ACCESS THE SITE
We require that by accessing the Site, you confirm
that you can form legally binding contracts and therefore you confirm
that you are at least 18 years of age or are accessing the Site under
the supervision of a parent or legal guardian. We grant you a
non-transferable, revocable and non-exclusive license to use the Site,
in accordance with the Terms and Conditions described herein, for the
purposes of shopping for personal items and services as listed to be
sold on the Site. Commercial use or use on behalf of any third party is
prohibited, except as explicitly permitted by us in advance. If you are
registering as a business entity, you represent that you have the
authority to bind that entity to this User Agreement and that you and
the business entity will comply with all applicable laws relating to
online trading. No person or business entity may register as a member of
the Site more than once. Any breach of these Terms and Conditions shall
result in the immediate revocation of the license granted in this
paragraph without notice to you.
Content provided on this Site is solely for
informational purposes. Product representations including price,
available stock, features, add-ons, and any other details as expressed on
this Site are the responsibility of the vendors displaying them and are
not guaranteed as completely accurate by us. Submissions or opinions
expressed on this Site are those of the individual(s) posting such
content and may not reflect our opinions.
We grant you a limited license to access and make
personal use of this Site, but not to download (excluding page caches)
or modify the Site or any portion of it in any manner. This license does
not include any resale or commercial use of this Site or its contents;
any collection and use of any product listings, descriptions, or prices;
any derivative use of this Site or its contents; any downloading or
copying of account information for the benefit of another seller; or any
use of data mining, robots, or similar data gathering and extraction
tools.
This Site or any portion of it (including but not
limited to any copyrighted material, trademarks, or other proprietary
information) may not be reproduced, duplicated, copied, sold, resold,
visited, distributed, or otherwise exploited for any commercial purpose
without express written consent by us as may be applicable.
You may not frame or use framing techniques to
enclose any trademark, logo, or other proprietary information (including
images, text, page layout, or form) without our express written
consent. You may not use any meta tags or any other text utilizing our
name or trademark without our express written consent, as applicable.
Any unauthorized use terminates the permission or license granted by us
to you for access to the Site with no prior notice. You may not use our
logo or other proprietary graphics or trademark as part of an external
link for commercial or other purposes without our express written
consent, as may be applicable.
You agree and undertake not to perform restricted
activities listed within this section; undertaking these activities will
result in the immediate cancellation of your account, services, reviews,
orders, or any existing incomplete transaction with us and in severe
cases may also result in a legal action:
• Refusal to
comply with the Terms and Conditions described herein or any other
guidelines and policies related to the use of the Site as available on
the Site at all times.
• Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity.
• Use the Site for illegal purposes.
• Attempt to
gain unauthorized access to or otherwise interfere or disrupt other
computer systems or networks connected to the Platform or Services.
• Interfere with another’s utilization and enjoyment of the Site;
• Post, promote, or transmit through the Site any prohibited materials as deemed illegal by The People's Republic of Bangladesh.
• Use or
upload, in any way, any software or material that contains, or which you
have reason to suspect contains, viruses, damaging components,
malicious code, or harmful components which may impair or corrupt the
Site’s data or damage or interfere with the operation of another
Customer’s computer or mobile device or the Site and use the Site other
than in conformance with the acceptable use policies of any connected
computer networks, any applicable Internet standards, and any other
applicable laws.
F. YOUR CONDUCT
You must not use the website in any way that
causes, or is likely to cause, the Site or access to it to be
interrupted, damaged, or impaired in any way. You must not engage in
activities that could harm or potentially harm the Site, its employees,
officers, representatives, stakeholders, or any other party directly or
indirectly associated with the Site or access to it to be interrupted,
damaged, or impaired in any way. You understand that you, and not us, are
responsible for all electronic communications and content sent from
your computer to us and you must use the Site for lawful purposes only.
You are strictly prohibited from using the Site.
• for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
• to send, use or reuse any material that does not
belong to you; or is illegal, offensive (including but not limited to
material that is sexually explicit content or which promotes racism,
bigotry, hatred or physical harm), deceptive, misleading, abusive,
indecent, harassing, blasphemous, defamatory, libellous, obscene,
pornographic, paedophilic or menacing; ethnically objectionable,
disparaging or in breach of copyright, trademark, confidentiality,
privacy or any other proprietary information or right; or is otherwise
injurious to third parties; or relates to or promotes money laundering
or gambling; or is harmful to minors in any way; or impersonates another
person; or threatens the unity, integrity, security or sovereignty of
Bangladesh or friendly relations with foreign States; or objectionable
or otherwise unlawful in any manner whatsoever; or which consists of or
contains software viruses, political campaigning, commercial
solicitation, chain letters, mass mailings or any "spam”
• Use the Site for illegal purposes.
• to cause annoyance, inconvenience, or needless anxiety.
• for any other purposes that are other than what is intended by us.
G. YOUR SUBMISSION
Anything that you submit to the Site and/or provide
to us, including but not limited to, questions, reviews, comments, and
suggestions (collectively, "Submissions") will become our sole and
exclusive property and shall not be returned to you. In addition to the
rights applicable to any Submission, when you post comments or reviews
to the Site, you also grant us the right to use the name that you
submit, in connection with such review, comment, or other content. You
shall not use a false e-mail address, pretend to be someone other than
yourself, or otherwise mislead us or third parties as to the origin of
any Submissions. We may, but shall not be obligated to, remove or edit
any Submissions without any notice or legal course applicable to us in
this regard.
H. CLAIMS AGAINST OBJECTIONABLE CONTENT
We list thousands of products for sale offered by
numerous sellers on the Site and host multiple comments on listings, it
is not possible for us to be aware of the contents of each product
listed for sale, or each comment or review that is displayed.
Accordingly, we operate on a "claim, review, and takedown" basis. If you
believe that any content on the Site is illegal, offensive (including
but not limited to material that is sexually explicit content or which
promotes racism, bigotry, hatred, or physical harm), deceptive,
misleading, abusive, indecent, harassing, blasphemous, defamatory,
libelous, obscene, pornographic, paedophilic or menacing; ethnically
objectionable, disparaging; or is otherwise injurious to third parties;
or relates to or promotes money laundering or gambling; or is harmful to
minors in any way; or impersonates another person; or threatens the
unity, integrity, security or sovereignty of Bangladesh or friendly
relations with foreign States; or objectionable or otherwise unlawful in
any manner whatsoever; or which consists of or contains software
viruses, (" objectionable content "), please notify us immediately by
following by writing to us on legal@trivoz.com.bd. We will make all
practical endeavors to investigate and remove valid objectionable
content complained about within a reasonable amount of time.
Please ensure to provide your name, address,
contact information, and as many relevant details of the claim including the name of the objectionable content party, instances of objection, and proof of
objection amongst others. Please note that providing incomplete details
will render your claim invalid and unusable for legal purposes.
I. CLAIMS AGAINST INFRINGING CONTENT
We respect the intellectual property of others. If
you believe that your intellectual property rights have been used in a
way that gives rise to concerns of infringement, please write to us at
legal@trivoz.com.bd and we will make all reasonable efforts to address
your concern within a reasonable amount of time. Please ensure to
provide your name, address, contact information, and as many relevant
details of the claim including the name of infringing party, instances of
infringement, and proof of infringement amongst others. Please note that
providing incomplete details will render your claim invalid and unusable
for legal purposes. In addition, providing false or misleading
information may be considered a legal offense and may be followed by
legal proceedings.
We also respect a manufacturer's right to enter
into exclusive distribution or resale agreements for its products.
However, violations of such agreements do not constitute intellectual
property rights infringement. As the enforcement of these agreements is a
matter between the manufacturer, distributor, and/or respective
reseller, it would not be appropriate for us to assist in the
enforcement of such activities. While we cannot provide legal advice,
nor share private information as protected by the law, we recommend that
any questions or concerns regarding your rights may be routed to a
legal specialist.
J. TRADEMARKS AND COPYRIGHTS
Trivoz.com.bd, Trivoz logo, D for Trivoz logo,
Trivoz, and other marks indicated on our Site are trademarks or
registered trademarks in the relevant jurisdiction(s). Our graphics,
logos, page headers, button icons, scripts, and service names are the
trademarks or trade dress and may not be used in connection with any
product or service that does not belong to us or in any manner that is
likely to cause confusion among customers, or in any manner that
disparages or discredits us. All other trademarks that appear on this
Site are the property of their respective owners, who may or may not be
affiliated with, connected to, or sponsored by us.
All intellectual property rights, whether
registered or unregistered, in the Site, information contained on the Site, and all the website design, including, but not limited to text,
graphics, software, photos, video, music, sound, and their selection and
arrangement, and all software compilations, underlying source code, and
software shall remain our property. The entire contents of the Site also
are protected by copyright as a collective work under Bangladeshi
copyright laws and international conventions. All rights are reserved.
K. DISCLAIMER
You acknowledge and undertake that you are
accessing the services on the Site and transacting at your own risk and
are using your best and prudent judgment before entering into any
transactions through the Site. We shall neither be liable nor
responsible for any actions or inactions of sellers nor any breach of
conditions, representations or warranties by the sellers or
manufacturers of the products and hereby expressly disclaim and all
responsibility and liability in that regard. We shall not mediate or
resolve any dispute or disagreement between you and the sellers or
manufacturers of the products.
We further expressly disclaim any warranties or
representations (express or implied) in respect of quality, suitability,
accuracy, reliability, completeness, timeliness, performance, safety,
merchantability, fitness for a particular purpose, or legality of the
products listed or displayed, or transacted or the content (including
product or pricing information and/or specifications) on the Site. While
we have taken precautions to avoid inaccuracies in content, this Site,
all content, information (including the price of products), software,
products, services, and related graphics are provided as is basis,
without warranty of any kind. We do not implicitly or explicitly support
or endorse the sale or purchase of any products on the Site. At no time
shall any right, title, or interest in the products sold through or
displayed on the Site vest with us nor shall Trivoz have any obligations
or liabilities in respect of any transactions on the Site.
We shall neither be liable nor responsible for any
actions or inactions of any other service provider as listed on our Site
which includes but is not limited to payment providers, installment
offerings, and warranty services amongst others.
L. INDEMNITY
You shall indemnify and hold harmless Trivoz as
owned by Forever Tech Private Limited, its subsidiaries, affiliates, and
their respective officers, directors, agents, and employees, from any
claim or demand, or actions including reasonable attorney's fees, made
by any third party or penalty imposed due to or arising out of your
breach of these Terms and Conditions or any document incorporated by
reference, or your violation of any law, rules, regulations or the
rights of a third party.
You hereby expressly release Trivoz as owned by
Forever Tech Private Limited and/or its affiliates and/or any of its
officers and representatives from any cost, damage, liability, or other
consequence of any of the actions/inactions of the sellers or other
service providers and specifically waiver any claims or demands that you
may have in this behalf under any statute, contract or otherwise.
M. THIRD-PARTY BUSINESSES
Parties other than Trivoz and its affiliates may
operate stores, provide services, or sell product lines on the Site. For
example, businesses and individuals offer products via the Marketplace. In
addition, we provide links to the websites of affiliated companies and
certain other businesses. We are not responsible for examining or
evaluating, and we do not warrant or endorse the offerings of any of
these businesses or individuals, or the content of their websites. We do
not assume any responsibility or liability for the actions, products,
and content of any of these and any other third parties. You can tell
when a third party is involved in your transactions by reviewing your
transaction carefully, and we may share customer information related to
those transactions with that third party. You should carefully review
their privacy statements and related terms and conditions.
N. COMMUNICATING WITH US
When you visit the Site or send e-mails to us, you
are communicating with us electronically. You will be required to
provide a valid phone number while placing an order with us. We may
communicate with you by e-mail, SMS, phone call, or by posting notices on
the Site, or by any other mode of communication we choose to employ. For
contractual purposes, you consent to receive communications (including
transactional, promotional, and/or commercial messages), from us with
respect to your use of the website (and/or placement of your order) and
agree to treat all modes of communication with the same importance.
O. LOSSES
We will not be responsible for any business or
personal losses (including but not limited to loss of profits, revenue,
contracts, anticipated savings, data, goodwill, or wasted expenditure)
or any other indirect or consequential loss that is not reasonably
foreseeable to both you and us when you commenced using the Site.
P. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE
We reserve the right to make changes to the Site,
its policies, these terms and conditions and any other publicly
displayed condition or service promise at any time. You will be subject
to the policies and terms and conditions in force at the time you used
the Site unless any change to those policies or these conditions is
required to be made by law or government authority (in which case it
will apply to orders previously placed by you). If any of these
conditions is deemed invalid, void, or for any reason unenforceable,
that condition will be deemed severable and will not affect the validity
and enforceability of any remaining condition.
Q. EVENTS BEYOND OUR CONTROL
We will not be held responsible for any delay or
failure to comply with our obligations under these conditions if the
delay or failure arises from any cause which is beyond our reasonable
control. This condition does not affect your statutory rights.
R. WAIVER
You acknowledge and recognize that we are a private
commercial enterprise and reserve the right to conduct business to
achieve our objectives in a manner we deem fit. You also acknowledge
that if you breach the conditions stated on our Site and we take no
action, we are still entitled to use our rights and remedies in any
other situation where you breach these conditions.
S. TERMINATION
In addition to any other legal or equitable
remedies, we may, without prior notice to you, immediately terminate the
Terms and Conditions or revoke any or all of your rights granted under
the Terms and Conditions. Upon any termination of this Agreement, you
shall immediately cease all access to and use of the Site and we shall,
in addition to any other legal or equitable remedies, immediately revoke
all password(s) and account identification issued to you and deny your
access to and use of this Site in whole or in part. Any termination of
this agreement shall not affect the respective rights and obligations
(including without limitation, payment obligations) of the parties
arising before the date of termination. You furthermore agree that the
Site shall not be liable to you or to any other person as a result of
any such suspension or termination. If you are dissatisfied with the
Site or with any terms, conditions, rules, policies, guidelines, or
practices in operating the Site, your sole, and exclusive remedy is to
discontinue using the Site.
T. GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by and
construed in accordance with the laws of The People's Republic of
Bangladesh. You agree that the courts, tribunals, and/or quasi-judicial
bodies located in Dhaka, Bangladesh shall have the exclusive
jurisdiction on any dispute arising inside Bangladesh under this
Agreement.
U. CONTACT US
You may reach us here
V. OUR SOFTWARE
Our software includes any software (including any
updates or upgrades to the software and any related documentation) that
we make available to you from time to time for your use in connection
with the Site (the "Software").
You may use the Software solely for purposes of
enabling you to use and enjoy our services as permitted by the Terms and
Conditions and any related applicable terms as available on the Site.
You may not incorporate any portion of the Software into your own
programs or compile any portion of it in combination with your own
programs, transfer it for use with another service, or sell, rent,
lease, lend, loan, distribute or sub-license the Software or otherwise
assign any rights to the Software in whole or in part. You may not use
the Software for any illegal purpose. We may cease providing you service
and we may terminate your right to use the Software at any time. Your
rights to use the Software will automatically terminate without notice
from us if you fail to comply with any of the Terms and Conditions
listed here or across the Site. Additional third-party terms contained
within the Site or distributed as such that are specifically identified
in related documentation may apply and will govern the use of such
software in the event of a conflict with these Terms and Conditions. All
software used in any of our services is our property and/or our
affiliates or its software suppliers and is protected by the laws of
Bangladesh including but not limited to any other applicable copyright
laws.
When you use the Site, you may also be using the
services of one or more third parties, such as a wireless carrier or a
mobile platform provider. Your use of these third-party services may be
subject to separate policies, terms of use, and fees of these third
parties.
You may not, and you will not encourage, assist or
authorize any other person to copy, modify, reverse engineer, decompile
or disassemble, or otherwise tamper with our software whether in whole
or in part or create any derivative works from or of the Software.
In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
3. CONDITIONS OF SALE (BETWEEN SELLERS AND CUSTOMERS)
Please read these conditions carefully before
placing an order for any products with the Sellers (“We” or “Our” or
“Us”, wherever applicable) on the Site. These conditions signify your
agreement to be bound by these conditions.
A. CONDITIONS RELATED TO THE SALE OF THE PRODUCT OR SERVICE
This section deals with conditions relating to the sale of products or services on the Site.
B. THE CONTRACT
Your order is a legal offer to the seller to buy
the product or service displayed on our Site. When you place an order to
purchase a product, any confirmations or status updates received prior
to the dispatch of your order serve purely to validate the order
details provided and in no way imply the confirmation of the order
itself. The acceptance of your order is considered confirmed when the
product is dispatched to you. If your order is dispatched in more than
one package, you may receive separate dispatch confirmations. Upon time
of placing the order, we indicate an approximate timeline that the
processing of your order will take however we cannot guarantee this
timeline to be rigorously precise in every instance as we are dependent
on third-party service providers to preserve this commitment. We commit
to you making every reasonable effort to ensure that the indicative
timeline is met. All commercial/contractual terms are offered by and
agreed to between you and the sellers alone. The commercial/contractual
terms include without limitation price, shipping costs, payment methods,
payment terms, date, period, and mode of delivery, warranties related to
products and services, and after-sales services related to products and
services. Trivoz does not have any control or does not determine or
advise or in any way involve itself in the offering or acceptance of
such commercial/contractual terms between you and the Sellers. The
seller retains the right to cancel any order at its sole discretion
prior to dispatch. We will ensure that there is a timely intimation to you
of such cancellation via email or SMS. Any prepayments made in case
of such cancellation(s), shall be refunded to you within the time frames
stipulated here.
D. RETURNS
Please review our Returns Policy here.
E. PRICING, AVAILABILITY, AND ORDER PROCESSING
All prices listed in Bangladeshi Taka (BDT) are inclusive of VAT and are listed on the Site by the seller that is
selling the product or service. Items in your Shopping Cart will always
reflect the most recent price displayed on the item's product detail
page. Please note that this price may differ from the price shown for
the item when you first placed it in your cart. Placing an item in your
cart does not reserve the price shown at that time. It is also possible
that an item's price may decrease between the time you place it in your
basket and the time you purchase it.
We do not offer price matching for any items sold by any seller on our Site or other websites.
We are determined to provide the most accurate
pricing information on the Site to our users; however, errors may still
occur, such as cases when the price of an item is not displayed
correctly on the Site. As such, we reserve the right to refuse or cancel
any order. In the event that an item is mispriced, we may, at our own
discretion, either contact you for instructions or cancel your order and
notify you of such cancellation. We shall have the right to refuse or
cancel any such orders whether or not the order has been confirmed and
your prepayment processed. If such a cancellation occurs on your prepaid
order, our policies for refund will apply. Please note that Trivoz
possesses 100% right to the refund amount. Usually, the refund amount is
calculated based on the customer's paid price after deducting any sort of
discount and shipping fee.
We list availability information for products
listed on the Site, including on each product information page. Beyond
what we say on that page or otherwise on the Site, we cannot be more
specific about availability. Please note that dispatch estimates are
just that. They are not guaranteed dispatch times and should not be
relied upon as such. As we process your order, you will be informed by
e-mail or SMS if any products you order turn out to be unavailable.
Please note that there are cases when an order
cannot be processed for various reasons. The Site reserves the right to
refuse or cancel any order for any reason at any given time. You may be
asked to provide additional verifications or information, including but
not limited to phone number and address before we accept the order.
In order to avoid any fraud with credit or debit
cards, we reserve the right to obtain validation of your payment details
before providing you with the product and to verify the personal
information you shared with us. This verification can take the shape of
an identity, place of residence, or banking information check. The
absence of an answer following such an inquiry will automatically cause
the cancellation of the order within a reasonable timeline. We reserve
the right to proceed to direct cancellation of an order for which we
suspect a risk of fraudulent use of banking instruments or other reasons
without prior notice or any subsequent legal liability.
Trivoz shall not be liable to any customer or
household for any financial loss arising out of the refusal,
cancellation, or withdrawal of any voucher or any failure or inability of
a customer to use a voucher for any reason.
Security and Fraud
• When you use
a voucher, you warrant to Trivoz that you are the duly authorized
recipient of the voucher and that you are using it in good faith.
• If you
redeem, attempt to redeem, or encourage the redemption of the voucher to
obtain discounts to which you are not entitled you may be committing a
civil or criminal offense
• If we
reasonably believe that any voucher is being used unlawfully or
illegally we may reject or cancel any voucher/order and you agree that
you will have no claim against us in respect of any rejection or
cancellation. Trivoz reserves the right to take any further action it
deems appropriate in such instances
F. TAXES
You shall be responsible for payment of all
fees/costs/charges associated with the purchase of products from the
Site and you agree to bear any and all applicable taxes as per
prevailing law.
H. REPRESENTATIONS AND WARRANTIES
We do not make any representation or warranty as to
specifics (such as quality, value, saleability, etc) of the products or
services listed to be sold on the Site when products or services are
sold by third parties. We do not implicitly or explicitly support or
endorse the sale or purchase of any products or services on the Site. We
accept no liability for any errors or omissions, whether on behalf of
itself or third parties.
We are not responsible for any non-performance or
breach of any contract entered into between you and the sellers. We
cannot and do not guarantee your actions or those of the sellers as they
conclude transactions on the Site. We are not required to mediate or
resolve any dispute or disagreement arising from transactions occurring
on our Site.
We do not at any point in time during any
transaction as entered into by you with a third party on our Site, gain
title to or have any rights or claims over the products or services
offered by a seller. Therefore, we do not have any obligations or
liabilities in respect of such contract(s) entered into between you and
the seller(s). We are not responsible for the unsatisfactory or delayed
performance of services or damages or delays as a result of products
that are out of stock, unavailable or back-ordered.
Pricing on any product(s) or related information as
reflected on the Site may be due to some technical issue, typographical
error, or other reason by incorrect as published and as a result, you
accept that in such conditions the seller or the Site may cancel your
order without prior notice or any liability arising as a result. Any
prepayments made for such orders will be refunded to you per our refund
policy as stipulated here.
I. OTHERS
• Stock availability: The orders are subject to the availability of stock.
• Delivery Timeline: The delivery might take longer than the usual timeframe/line to be followed by Trivoz.
Delivery might be delayed due to force majeure
event which includes, but are not limited to, political unrest, political
event, national/public holidays, etc.
• Cancellation:
Trivoz retains the qualified right to cancel any order at its sole
discretion prior to dispatch and for any reason which may include but is not limited to, the product being mispriced, out of stock, expired,
defective, malfunctioned and containing incorrect information or
description arising out of technical or typographical error or for any
other reason.
• Refund
Timeline: If any order is canceled, the payment against such order shall
be refunded within 10 to 15 working days, but it may take longer time
in exceptional cases. Provided that the received cashback amount, if any,
will be adjusted with the refund amount.
You confirm that the product(s) or service(s)
ordered by you are purchased for your internal/personal consumption
and for commercial resale. You authorize us to declare and provide a declaration to any governmental authority on your behalf stating the
aforesaid purpose for your orders on the Site. The Seller or the Site
may cancel an order wherein the quantities exceed the typical individual
consumption. This applies both to the number of products ordered within
a single order and the placing of several orders for the same product
where the individual orders comprise a quantity that exceeds the typical
individual consumption. What comprises a typical individual's
consumption quantity limit shall be based on various factors and at the
sole discretion of the Seller or ours and may vary from individual to
individual.
You may cancel your order at no cost any time before the item is dispatched to you.